At TFA, we pride ourselves on the high level of Customer Service that we provide and we don’t anticipate this will change. We’ve put in place measures to ensure that we continue to be available for you as usual.
As Coronavirus (Covid-19) takes hold of the country, things are changing on a daily basis, including the range of mortgage products available, the level of financial support offered to customers, and the options being offered to help customers through this period.
We are in constant contact with all the companies who provide Life Assurance, Income Protection Insurance, Business Insurance & Critical Illness Insurance. We understand how these insurers will treat claims for Coronavirus (Covid-19) and how they will consider new applications for cover. We can also help you to understand if your existing plans include any valuable bolt-on products which may be useful in the coming months, such as “Waiver of Premium” cover, or access to 24-hr Virtual GP support.
If you would like help with your mortgage or protection arrangements at this difficult time, or are concerned about the level of protection you have for yourself, family or business, then please don’t hesitate to get in touch. Whilst we will avoid face to face meetings at the moment we can easily arrange to discuss and answer any of your questions using email, telephone or video call. Our advisers can be contacted using this link.
We would also encourage you, if you haven’t done so already, to sign up for our Secure Finance Portal service using the link below. This system allows us to securely message and share documents with you; it offers two-factor, bank-level security and will increase the security of your information, it will also allow you to see, and update if needed, the information we hold on you. To find out more please watch the video below. If you require any assistance please contact your adviser or email firstname.lastname@example.org