TFA Trusted Financial Advice wins NatWest Intermediary Solutions Local Hero Mortgage Award
We are extremely pleased to have won the 2020 NatWest Local Hero Mortgage Award for the South West England category having been the runner up in 2019. These awards recognise that we have truly gone the extra mile to put our clients needs and our local communities at the heart of our firm.
NatWest head of intermediary mortgages Graham Felstead said: “We are again delighted to have delivered, albeit digitally, our NatWest Local Hero Mortgage Awards initiative, specifically aimed at recognising the hard work and commitment of mortgage adviser firms that have gone above and beyond expectations.
“These firms have exemplified putting the customer and their local community at the heart of everything they do, in addition to providing sound financial advice for those consumers within their locality.”
Charly Higman, Director of Mortgages & Protection at TFA Trusted Financial Advice said : “I am delighted we’ve received this award, it’s a really important one for us. Customer Service sits at the heart of our business and to have it recognised by NatWest is amazing. We have also just received Gold Trusted Service Award from Feefo, an independent review platform, based on customer service ratings provided directly by our clients. I’d like to thank every single one of our exceptional Mortgage Advisers & Administrators who all played their part in winning this prestigious award.”
Across the 12 regional categories, we were asked to demonstrate our position as a local mortgage and protection expert, our commitment to quality advice, excellent customer outcomes, and our positive contributions to our local communities.
The judging process also required us to demonstrate our approach to sustainability and how we are reducing the social and environmental impact of our business practices and how we encourage others to take a more sustainable approach to environmental issues.