We’re thrilled to share some exciting news with you – we’ve won the Feefo Platinum Trusted Service Award for our customer service for the fourth year in a row!
22 JANUARY 2025, TFA Trusted Financial Advice has won the Feefo Platinum Trusted Service Award for a fourth consecutive year, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.
Consumer confidence continues to grow slowly back to pre-pandemic levels, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 5 between 1st January 2024 and 31st December 2024.
Darren Bilkey, Joint Managing Director, TFA Trusted Financial Advice commented:
“We’re delighted to receive the Platinum Trusted Service Award from Feefo for the fourth consecutive year. Keeping our clients happy remains at the heart of our business, and this award—based on genuine client feedback—reassures us that we continue to provide exceptional service. It’s also a testament to the hard work and dedication of our advisers and colleagues in a year shaped by economic challenges, including ongoing inflationary pressures and a slowing global economy. As we head into 2025, we remain committed to listening closely to our clients, understanding their needs, and delivering the quality service they’ve come to expect.”
Congratulating TFA Trusted Financial Advice on winning this year’s award, Tony Wheble, CEO at Feefo, said:
“During these economically challenging times, it’s inspiring to see companies like TFA Trusted Financial Advice consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”
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