We’re so excited to share this news with you – we’ve won for the 3rd year a Feefo Platinum Trusted Service Award for our customer service in 2024!
16th JANUARY 2024, TFA Trusted Financial Advice has won the Feefo Platinum Trusted Service Award for a third successive year, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. This means since first gathering our clients feedback through FEEFO 5 years ago we have consistently achieved top marks!
FEEFO established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023. We have in fact achieved this for 5 consecutive years.
Chris Glazier, Managing Director, TFA Trusted Financial Advice commented:
“We’re delighted to receive a Platinum Trusted Service Award from Feefo for the second year. Keeping our Clients happy is core to our business so the fact this award is based on feedback from real clients gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our advisers and colleagues have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our clients want.”
Congratulating TFA Trusted Financial Advice on winning this year’s award, Tony Wheble, CEO at Feefo, said:
With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to TFA Trusted Financial Advice for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Related articles
TFA Trusted Financial Advice receives Platinum Trusted Service Award 2022
TFA Wins Nat West Local Hero Award
TFA Highly commended in L&G Business Quality Awards 2022
Top rated TFA advisers feature in VouchedFor guide
TFA Wins NatWest Local Hero Mortgage Award
“Highly Commended” – Nat West Local Hero Awards
Want to get our latest tips and guides direct to your mailbox, helping you on your journey to financial freedom? Sign up to our newsletter.
